Privacy Policy
Last updated: January 2026
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
Introduction
Skoopa Property Services ("Skoopa", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skoopa.com.au and use our services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) for our European visitors.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Submit a quote request or contact form
- Subscribe to our newsletter or marketing communications
- Communicate with us via email, phone, or social media
- Enter into a service agreement with us
This information may include:
- Name and contact details (email, phone number, address)
- Business name and ABN (for commercial clients)
- Property details and service requirements
- Payment and billing information
Automatically Collected Information
When you visit our website, we automatically collect certain information including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or source
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes
- Deliver and improve our cleaning and property services
- Process payments and manage your account
- Send administrative communications (appointment confirmations, invoices)
- Send marketing communications (with your consent)
- Analyse website usage to improve user experience
- Deliver targeted advertising and measure campaign effectiveness
- Comply with legal obligations
Data Security & Retention
Security Measures
We implement appropriate technical and organisational measures to protect your personal information:
- SSL/TLS encryption for data in transit
- Secure hosting with reputable providers
- Access controls and authentication
- Regular security assessments
Data Retention
- Quote requests: 2 years
- Client records: 7 years after the business relationship ends
- Marketing data: Until you unsubscribe or request deletion
- Analytics data: 26 months (Google Analytics default)
Your Rights
Under Australian privacy law and GDPR (where applicable), you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to processing of your information for direct marketing
- Portability: Request transfer of your data to another service provider
- Withdrawal of Consent: Withdraw consent for marketing communications at any time
To exercise these rights, contact us at the details below.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights:
- Email: [email protected]
- Phone: 0426 705 505
- Address: Greater Melbourne, VIC, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.